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General Information

ADA ACCESSIBILITY
Accessible seating is available at all Austin Bold FC matches. Accessible seating is reserved exclusively for patrons with accessible needs and their companion(s). Depending upon availability, we will make efforts to ensure that seats for additional guest(s) will be located as close as possible to the accessible space. This policy ensures that we are able to accommodate all those that need accessible seating.

We are committed to working with patrons on a case-by-case basis to adequately accommodate individual needs. Please call us at (512) 872-8700 for questions regarding accessible seating.

ADMISSION
Children two and under do not require a ticket provided they are seated on an adult’s lap. Anyone aged three and over must have a ticket for admission into the match.

ADDRESS/PHONE NUMBER
Bold Stadium is located on the grounds of 9201 Circuit of The Americas Blvd., Austin TX 78617. For information about upcoming events, directions to the stadium or to contact our administrative office, please call (512) 872-8700.

ALCOHOL
Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. Public concession stands will not serve alcoholic beverages after the 60-minute mark of a soccer match, or the equivalent for other events.

Please be aware our vendors will ID for all alcoholic beverage purchases. If you plan to have a drink or two, please bring an acceptable form of ID with you. IDs accepted include: U.S. Driver's License, U.S. Territory's Driver License, U.S. State-Issued ID Card, Passport, Passport Card or U.S. Military ID.

The Velocity Lounge located next to Lot A will serve alcoholic beverages for a limited time following the conclusion of Friday through Sunday matches at the discretion of the club.

ANIMALS
Animals, except for documented service animals assisting guests with disabilities, are not permitted.

BABY CHANGING TABLES
Baby changing tables are available in our community restrooms located within the Grand Plaza.

BANNERS AND SIGNS
For Austin Bold FC matches, fans are permitted to bring signs, flags or banners into Bold Stadium to exhibit their support of Austin Bold FC and/or the greater Austin region. All signs, flags or banners must follow these guidelines: Flags, banners or signs must not be larger than 3 feet x 5 feet (except for pre-approved banners or tifos for supporter groups). Banners must adhere to the Fan Code of Conduct. The sign, flag or banner may not block the view of other fans during play. Any signs, flags or banners that do not follow the above guidelines and Code of Conduct will be confiscated.

BAGS – SECURITY & SIZE

All bags must adhere to the sizes detailed in the above graphic. Guests entering the venue should prepare accordingly to ease entry.

CHILDREN
Children age two and under will be admitted free as long as the child is sitting on an adult's lap.

CODE OF CONDUCT
Austin Bold FC is committed to providing a fan experience that is enjoyable and respectful of the diverse audience that attends. Before attending a match, please read our Code of Conduct.

If guest interferes with the enjoyment of the match, please contact a Guest Service representative for assistance. Each guest should provide proof of ticket and be ready to display it to a Guest Service representative. All Season Ticket Holders are responsible for their conduct as well as those of their guests.

Questions or concerns? Please contact Guest Services at home matches or contact Austin Bold FC at (512) 872-8700 and info@austinboldfc.com.

FIREARMS & WEAPONS
Weapons of any kind, including but not limited to guns, knives, pepper spray, handcuffs, and nightsticks are prohibited

FIRST AID
Seton Ascension First Aid locations will be available within our venue during all events. Permanent First Aid stations are located in the Grand Plaza. Please visit a Guest Services Tent while at the venue for further information.

GATES OPEN & CLOSE TIMES
Gates will open 90 minutes prior to kickoff and will close 30 minutes following the conclusion of the match.

GUEST SERVICES
Guest Services locations will exist throughout the venue for each match. If you have any inquiries prior to the event, please contact us at (512) 872-8700 during our regular business hours, M-F from 8:30 a.m. - 5:00 p.m.

LOST & FOUND
If an item is lost during an event, please contact the nearest Bold Staff member for assistance. On non-event days, please call (512) 872-8700 for lost item information.

If you find a lost item, please turn it into any of our Guest Services locations throughout the venue.

Items recovered will be held for 30 days, with unclaimed items donated to charity.

LOST CHILDREN
If you believe your child to be lost during an event, contact the nearest staff member who can direct you to a Guest Services location. All lost children will be taken to a Guest Services location for safety. 

For safety reasons, Austin Bold FC is unable to make venue-wide announcements for lost children or guests. 

ON-SITE ASSISTANCE
If you require assistance at any point while at our venue, please notify the nearest staff member. If you do not see any staff nearby, send us a text to 69050 with "COTA" followed by your request or question. If it's a location-based inquiry, please include your location.

PARKING
Parking is available for free in Lot A. Premium Frontgate parking is available for purchase in Lots B, C and D. For more information about parking and directions to Bold Stadium, click here

PROHIBITED ITEMS
THE FOLLOWING ITEMS WILL NOT BE PERMITTED INSIDE THE BOLD STADIUM GATES OF THE VENUE. IN ADDITION TO ITEMS SPECIFICALLY LISTED HERE, OTHER ITEMS THAT MAY BE DEEMED TO PRESENT A POTENTIAL HINDRANCE OR THREAT MAY ALSO BE PROHIBITED.

· Aerosol cans

· Alcoholic beverages

· Animals (exception for certified service animals; unless otherwise specified)

· Non-clear bags or parcels

· Any bags larger than 12x12x20 inches

· Bicycles, scooters, skateboards, skates, Segways, golf carts or other unauthorized means of transportation

· Cameras with detachable lenses or attached lenses longer than 3 inches - cameras must be able to fit in front shirt pocket

· Camera tripods

· Coolers, thermoses or ice chests

· Distribution of unauthorized promotional or commercial material

· Food and beverage (Note: sealed, individual, plastic bottles of water are allowed - one per person)

· Fireworks, explosives or other incendiary devices

· Glass or metal containers of any style

· Illegal substances

· Inflatable cushions or air loungers, air sofas, or air cushions

· Items that may be deemed a safety hazard or annoyance to participants or guests (balls, frisbees, balloons projectiles, horns, radios, bells, whistles, musical instruments, laser pointers, etc.)

· Large umbrellas

· Lawn chairs

· Tarps

· Tents or canopies

· Weapons of any kind, including guns, knives, pepper spray, handcuffs

NOTE: All bags, purses, backpacks, and persons are subject to screening by security personnel. Ticketholders should be aware that there are no provisions for returning banned items to them when such items are left at the venue entrances. Patrons are encouraged to leave all banned items at home or in their vehicles before entering the venue. Individuals who deliberately attempt to bring banned items through security checkpoints are subject to removal from the facility.

RESTROOMS
Restrooms are located around the Bold Stadium and Circuit of The Americas grounds. Permanent restrooms are located in the Grand Plaza. Look for signage to direct you to the nearest restroom. 

SECURITY PROCEDURES
All bags, purses, backpacks, and persons are subject to screening by security personnel. Fans entering the venue should prepare accordingly. Ticketholders should be aware that there are no provisions for returning banned items to them when such items are left at the venue entrances. Patrons are encouraged to leave all banned items at home or in their vehicles before entering the venue. Individuals who deliberately attempt to bring banned items through security checkpoints are subject to removal from the facility. 

The re-sale of Austin Bold FC and Bold Stadium admission tickets is strictly prohibited on the property, which includes the facility's grounds and surrounding areas.

All security measures are subject to change without notice.

WEATHER
Soccer games are subject to cancelation due to inclement weather. Games will be delayed in the event of lightning in the area. Soccer matches are only canceled if conditions are deemed unplayable by the match officials.

In the case of severe weather, please check Austin Bold FC’s social media for any updates. If a weather emergency occurs during an event, Bold staff will notify all guests and direct guests to take steps to minimize risks. Your safety is our priority.

SMOKING/VAPING AREAS
Smoking and vaping will only be allowed in authorized areas that are 15 feet from an entrance or openable window of an enclosed area. No smoking is allowed within the stands or the Austin360 Amphitheater's bowl.

UMBRELLAS
Small, hand-held umbrellas are allowed within our venue. Please leave large, golf-size umbrellas at home. They create an obstructed view for guests seated behind them.

VIDEO RECORDERS
Video cameras or any type of professional recording devices will not be permitted inside the gates at COTA during major entertainment events.

WILL CALL
Will call will be open at the Box Office 90 minutes prior to kickoff. Will call tickets can be retrieved from the Grand Plaza Box Office.

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